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Escalation settings
Configure how SignalCare escalates high-risk recovery events.
Escalation channels
SMS escalation
Email escalation
Escalation thresholds
Escalate scores ≥
Escalate urgent red-flag phrases immediately
Escalation contacts
Add contact
Name
Role
Phone
Email
Dr. Sarah Chen
Clinical lead
+61 400 000 001
s.chen@clinic.example
Alex Morgan
Duty nurse
+61 400 000 002
a.morgan@clinic.example
Escalation timing
Delay before escalation
Immediate
5 minutes
15 minutes
Business hours only